Useful info and FAQ

All

Our products comply with :

• Provisions of Regulation (EC) No 1935/2004 of the European Parliament and of the Council of 27 October 2004 on materials and articles intended to come into contact with food.
• EU Commission Regulation 2011 of January 14, 2011, on plastic materials and articles intended to come into contact with food.
• European Commission Regulation (EC) 2006 of December 22, 2006, on good manufacturing practice for materials and articles intended to come into contact with food.

We deliver with our own vehicles in Spain: 2/4 working days

For Europe , we call on our partners like Dhl and others.

• All orders over €300.00 excl. vat are automatically entitled to a 10% discount on the total amount excl. vat, deducted immediately from your basket.
• All orders over €450.00 excl. vat automatically benefit from a 15% discount on the total amount excl. vat, deducted immediately from your basket.
• All orders over 950.00€ excl. vat are automatically entitled to a 20% discount on the total amount excl. vat, deducted immediately from your basket.

For orders over 2000.00€, please contact our sales department by e-mail or telephone. admin@adima.es or by mobile on + 34 605 833 953

If you have a packaging personalization project, our team is at your disposal to provide you with the support and advice you need to make a success of your personalization projects. You have a personalization project for the following products:

1. Bags & Sachets
2. Packaging for snacks
3. Cups
4. Food cans
5. Greaseproof and greaseproof papers
6. And all the products that set you apart from the competition.

We'll be happy to provide you with a solution that's in total harmony with your corporate identity and marketing policy.

You create an account directly on our online store. Once your basket is filled with the selected products, you create your account to finalize your order. By accessing your account, you can update all the information concerning your delivery and billing addresses and your means of payment. You'll also have a direct overview of your purchase history.

Please contact our sales department by e-mail or telephone. admin@adima.es or by mobile on + 34 605 833 953

It's easy! Just click on your login area. Then click on the forgotten password button. Your new password will be emailed to you. If you wish, you can change your new password yourself via your account login interface.

When you place your order, it is automatically registered. Once your payment has been confirmed by your bank, you will receive an e-mail confirmation from our sales department.

It's easy! Just log in to your customer account. In the dashboard, you can modify and save your data.

At Adima, you can pay by Bancontact, Visa, Master Card or bank transfer. You also have the option of paying on collection or on invoice.
As soon as payment has been made and signed for via your bank, you will receive a message from your bank indicating that the order has been paid for. If you decide to cancel or return the order, we will refund you within 10 working days of receipt of your package.

Your order will be delivered by our own transport service if you are in Spain. Or by an external transport company if you are in the European Union. Once your order has been processed, you will receive a confirmation e-mail enabling you to track the delivery of your order using a tracking system. You can log on to the "Track my order" page by entering your order number.

If your order exceeds €100.00, delivery is free.

For orders under 100.00 € excl. VAT, delivery charges apply in accordance with our general terms and conditions of sale. You will be charged an additional €9.00 plus VAT.

If you wish to exchange or return your items, please contact us within 7 working days of your order. The product must be complete, unopened and in its original packaging as indicated in our returns policy. You will find all the information you need to contact us via our contact form or by telephone. You will receive the total amount of your order either by bank transfer or by credit note, which you can deduct from your next purchase.

We are open from Monday to Friday. From 9H00 to 17H00

We deliver especially to companies with a valid vat number. As a private customer, you can order via our online store. The prices shown in our online store are exclusive of VAT (21%). Without your valid VAT number, 21% VAT will apply.

If you have any further questions, please contact us by e-mail at: admin@adima.es, via Whatsap: +34 605 833 953 or via the contact form below.